Good To Improve Patient Engagement with patient engagement software today includes wayfinding technology. This highly customized map of a healthcare facility has many benefits.
Healthcare is no longer seen as a simple case of administrating treatment to sick patients. From a noble profession to business, healthcare has now moved on to become a more interpersonal service where a business model focuses on the customer and not the profit spreadsheet.
This has given rise to Improve Patient Engagement where a healthcare facility like a hospital takes an active approach towards engaging with its patients.
5 Ways To Improve Patient Engagement
The aim here is not just to improve health and provide better treatment. Patient engagement also means creating a more engaging and convenient experience for patients and regular visitors to a healthcare facility. And this is where Wayfinding comes in!
Wayfinding in very simple terms involves using technology to help your visitors find their way around a facility. Think of it customized maps of a particular facility to suit individual visitor requirements.
It is a highly specialized map that uses mobile location, GPS and internal maps to create specialized patient engagement software.
#1. Meeting individual requirements
When we say healthcare, we are talking of a highly diverse set of variables. Neither the visitors nor the caregivers or institutions are the same. The patient profile can change in nationality, gender, preferences and experience.
Similarly, a healthcare facility can mean a multi-specialty hospital or athletics’ centre. In other words, no one set fits all. Some visitors prefer to chart their way before leaving their home, while others prefer to collect a map from the front desk.
Similarly, each facility is planned differently, and each may have a different organizational framework. A multi-format way-finder allows for all these possibilities — from customized maps to multiple channels for dispensing the information.
#2. Providing better patient experience
We’ve all been stuck at the front desk waiting for someone to help us or scratching our heads over which corridor, floor or elevator to take. With wayfinding inpatient engagement software, a visitor no longer has to do that.
Instead, it combines digital technology with the know-how of an inside man to make sure you have a smooth experience!
#3. Saving on human resources
Technology, like Wayfinding, evolved partly as a quick fix for human resources problems. Busy healthcare institutions do not have a dedicated person to help navigate their harried visitors.
Even where you do find them, they are relegated to the front desk. With technology, we can handhold our visitors, virtually guiding them to their destination.
#4. Saving patient time/effort
The basic aim of any technology is to save effort. Wayfinding tech is one of the prime examples of that. With this technology, you can map your path around a hospital even before you leave your home.
But this is not just for the super-organized. Such technology has profound benefits in critical care management facilities like hospitals where every second matters.
#5. Ease of operation & use
A multi-format wayfinding patient engagement software is also incredibly easy to use. Who can update new information in a matter of minutes? Not just that, the user can also get real-time data, updates and give feedback with almost no effort.